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Changes and Guarantees 

How long do I have to make a change?

You have 30 calendar days to make changes.

The change must be notified to the email info@araneastore.com. You must indicate the name of the buyer, references of the products purchased, the reason why you want to change and a description of the change to be made. The products must be in perfect condition and with their respective labels. Then, if the change is approved by the area in charge, you must send or approach Carrera 15 # 82-04 Office 403 Barrio El Lago, Bogotá. ARANEA does not assume expenses generated as a result of changes.

How long do I have to use the guarantee?

You have 30 calendar days from purchase to use the product warranty.

The guarantee request must be previously notified in writing to the email info@araneastore.com. This guarantee does not cover defects due to misuse, washing, storage or the like. If you receive a damaged or defective garment, ARANEA will be responsible for the exchange and all the pertinent costs will be assumed.

Where can you make a change?

The change request must be previously notified in writing to the email info@araneastore.com

Then, of approved by going or sending your change with the following information:

In order to:

Customer Service (Changes)

Carrera 15 # 82-04 Office 403, Bogotá.

+57 3102971378

In case of having made the purchase in a store other than our Official Showroom, the change must be made directly at the place of purchase.

Do discounted products have change?

No, discounted products do not have a guarantee or refund.

How can I make changes by size?

Contact us at +57 3102971378 or write to us at info@araneastore.com indicating the name of the buyer, references of the products purchased, report a new size. The products must be in perfect condition and with their respective labels. After the availability of the new size has been approved and verified by the area in charge, you must send or approach Carrera 15 # 82-04 Office 403 Barrio El Lago, Bogotá. ARANEA does not assume expenses generated as a result of changes.