How long does my shipment take?
For the city of Bogotá, delivery time is 1-2 business days, and the rest of the country takes 1-3 business days for delivery to be counted from 24 hours after the purchase is approved (Applies to all the country).
For international shipments the delivery time is 5-15 business days depending on the destination, these days will begin to count from 24 hours after the purchase is approved.
Can someone other than the purchase holder receive the shipment?
Yes, the carrier delivers to the address that the buyer indicates at the time of purchase.
If you wish to indicate exact data about the delivery, it can be done in the section that you will find at the end of the checkout process, by writing to firstname.lastname@example.org, or also by calling +57 3102971378.
Is it possible to receive a purchase the same day?
Yes, this service only applies to the city of Bogotá.
The Express service must be requested between 9 a.m. to 7 p.m. on that day, the cost will vary depending on the needs and direction of the service. To request your express delivery call +57 3102971378 and if you need a service for the rest of the country with priority delivery you can contact the same contact number.
Keep in mind that this service can only be requested until 4:00 p.m., the cost varies depending on the needs, city and time of delivery of the service. To request priority shipping, call +57 3102971378, (Check coverage in the city).
Can I pick up my purchase at a store?
Yes, this Pick Up service applies mainly to Bogotá at Carrera 15 # 82-04 Office 403.The pick-up time confirmation must be made to the line +57 3102971378.
Can I cancel on delivery?
No, at the moment we do not handle the counter delivery service.
What are the grounds for return?
A purchase may be returned only when ARANEA SAS cannot fulfill the requested order or when the product is in a state of deterioration or with quality defects (Production). Under no reason will ARANEA SAS accept returns of money to the buyer for reasons other than those described above.
Can I return my purchase?
The return of the purchase can be made when it is within the causes of return. If it is not, change can be made by size, model or type of product.
Do you make cash refunds?
The return in money will only be possible if it is within the causes. For other cases, cash refunds are not made, we will grant a credit note and they will have one year to redeem it and this must be made effective in a single purchase.
How long does a refund take?
After a refund is approved, the transfer time will be between 15 – 30 calendar days depending on each case.
I made a double purchase by mistake, what can I do?
In case of double purchase, contact +57 3102971378 or email email@example.com, listing ID of the approved transactions. The area in charge will inform you of the procedure to be carried out.